Your Trust, Our Promise — Clear & Fair Refund Guidelines

At WPBusinessWebsites.com, we are dedicated to delivering high-quality WordPress products and professional website setup services.
Our goal is to ensure that every customer receives the best possible value and experience.

Since our products and services are digital in nature, we follow a transparent and practical refund policy designed to protect both the customer and our team’s effort.

1. Digital Product Purchases (Themes, Plugins, Templates)

All digital downloads provided by WPBusinessWebsites.com are covered under the GPL (General Public License).
Because these files are non-tangible and instantly accessible after purchase:

  • Refunds cannot be offered once the product has been downloaded or accessed.

  • However, if a product is completely non-functional or the file is corrupted, our support team will:

    • Attempt to fix the issue or

    • Provide a working replacement.

If the issue cannot be resolved within a reasonable time, a refund may be issued at our discretion.

2. Website Setup / Design Services

We understand that website projects involve collaboration and effort from both sides. Therefore, our policy for custom or semi-custom website services is as follows:

  • A full refund is available only within 24 hours of purchase if our team has not yet started work on your site.

  • Once you have shared your website details (such as login credentials, hosting access, or design requirements) and our team begins work,
    the project is considered in progress, and no refund will be possible.

This policy ensures fairness to our designers and developers who dedicate time and resources to your project.

3. Rework and Revision Policy

If your website has been accidentally deleted, reset, or altered after delivery, our team can assist with restoration or re-design at a discounted rework fee.
Rework charges are based on project scope and start from $20.

We are always committed to helping you get your site back online as quickly as possible.

4. Memberships and Subscriptions (if applicable)

If WPBusinessWebsites.com offers membership or bundled access plans:

  • Refunds are available within 3 days of purchase, provided no more than 3 products have been downloaded.

  • Once significant downloads or benefits have been used, the membership will be considered active and non-refundable.

5. Exceptions

Refunds will not be issued for the following reasons:

  • Change of mind after purchase.

  • Incompatibility with your hosting environment (we will assist with troubleshooting).

  • Temporary website errors caused by your hosting provider.

  • Misuse, alteration, or accidental deletion of files by the user.

6. Refund Request Process

To request a refund, please contact us at support@wpbusinesswebsites.com with:

  • Your order number,

  • Date of purchase, and

  • A clear reason for the refund request.

Our support team will respond within 2–3 business days and evaluate your case based on this policy.

7. Processing Time

Approved refunds will be processed within 5–10 business days and credited to the original payment method used at checkout.

8. Policy Updates

WPBusinessWebsites.com reserves the right to update or modify this Refund Policy at any time without prior notice.
All updates will be reflected on this page.

WPBusinessWebsites.com
📧 Email: support@wpbusinesswebsites.com
🌐 Website: https://wpbusinesswebsites.com